1. Introduction
Delivery Express ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share data when you use our services including our website, mobile app, and delivery systems.
2. Information We Collect
We collect information to provide and improve our services. This includes:
- Personal Identification: Name, phone number, email address, and delivery address.
- Payment Information: Billing details processed securely through third-party payment gateways.
- Shipment Data: Tracking numbers, package content descriptions, and delivery status.
- Technical Data: IP addresses, browser types, and usage logs for analytics and security monitoring.
3. How We Use Your Information
Your information is used to ensure efficient delivery services and customer support. Specifically, we use your data to:
- Process and fulfill shipment requests.
- Send delivery updates and status notifications.
- Respond to inquiries and provide support.
- Enhance website performance and improve our services.
- Comply with legal obligations and prevent fraudulent activities.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share limited information with:
- Trusted courier partners who handle package transportation and delivery.
- Payment processors for secure transactions.
- Regulatory authorities when legally required.
- Technology providers who help us operate our systems safely and effectively.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to remember user preferences, analyze performance, and improve your experience. You may disable cookies through your browser settings, but some features may not function properly.
6. Data Retention
We retain personal data only as long as necessary for service delivery, legal compliance, and dispute resolution. Shipment-related records are typically stored for up to 12 months unless required otherwise by law.
7. Data Security
We implement strict technical and organizational measures to protect your data from unauthorized access, alteration, or loss. These include encryption, firewalls, and access control policies across all our systems.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and request a copy of your personal data.
- Request correction of inaccurate or outdated information.
- Request deletion of your data (“right to be forgotten”).
- Withdraw consent for specific types of data processing.
- Opt-out of marketing communications at any time.
9. Third-Party Links
Our website may contain links to third-party platforms or partner websites. We are not responsible for their privacy practices or content. We encourage you to read their respective privacy policies before interacting with them.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If such information is discovered, it will be deleted promptly.
11. Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected with a new revision date at the top of this page. We encourage users to review it frequently for updates.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at Fastcargoservice.org@gmail.com.